Yes, you can do this by telephone or online by filling out the online form on our website. When a customer gives the reading of the meter on his/her premises, the bill is reviewed following the relevant investigation by EAC staff.
If the credit balance is in the name of a natural person and amounts to €500 or less, you have to visit an EAC Customer Service Office in person to receive the sum in cash. You need to provide proof of identity and sign a relevant form confirming receipt of the specific amount. If the […]
Any fall in oil prices only affects the Fuel Adjustment Charge which is indicated separately on your electricity bill and this, in turn, affects the amount payable for the Fuel Adjustment Charge as shown in the analysis for the period of the bill. The large fuel stocks, which the EAC is obliged to maintain in […]
The EAC’s approved tariffs have been designed in such a way as to be automatically adjusted to cover any increase or reduction in the cost of fuel per metric tonne (M.T.). The Fuel Adjustment Charge is calculated every month and is applied to monthly electricity bills for the next calendar month and to bimonthly bills […]
No, it is not an additional charge. However, under the new billing system which was introduced on 16 May 2008, in order to provide better customer information the amount payable is analysed in detail on the electricity bill and divided into: The basic price according to the corresponding tariff and The Fuel Adjustment Charge, depending […]
The domestic use special tariff for specific categories of vulnerable customers with code 08 is applicable to customers who either themselves or other person with whom they live permanently, are included to each of the following categories of customers provided they are Cypriot citizens or citizens of any other Member Country of the European Union […]
Reconnection takes place the next working day at the latest. For a new connection/meter installation, 3-6 working days are required.
If the customer is a natural person, the following documents are required: A rental or sales agreement An identity card or passport If the customer is a legal entity (company), the following documents are required: A copy of the certificate of registration of the company A copy of the certificate of shareholders and director A […]
